BE hereby warrants all new products manufactured by BE against any defects in material or workmanship at the time of delivery thereof, or that develop under normal use within a period of two (2) years from the date of shipment.
BE reserves the right to repair equipment under warranty with new or refurbished equipment or parts. BE’s sole responsibility with respect to any equipment or parts not conforming to this warranty is to replace or repair such equipment upon the return thereof F.O.B. to BE’s factory in Quincy, Illinois, U.S.A. In the event of replacement pursuant to the foregoing warranty, only the unexpired portion of the warranty from the time of the original purchase will remain in effect for any such replacement.
This warranty shall exclude the following products, component parts, and/or assemblies:
- Transmitter power output tubes shall only carry the original manufacturer’s or supplier’s standard warranty in effect on their original shipment date.
- All computers, computer peripherals, cables, hard disk drives, etc., shall only carry the manufacturer’s or supplier’s standard warranty in effect on their original shipment date.
- “Components”, defined as separate and individual parts (e.g. transistors, integrated circuits, capacitors, resistors, inductors, fans, etc), resold by BE from another manufacturer or supplier, shall only carry a 90-day warranty, effective the date of shipment. Any such ‘Components’ being returned for warranty claim must be (1) returned in their original packaging and (2) must be in new, unused condition. BE is unable to process or resolve component defects or performance concerns on components that have been soldered, installed, wired or in any way altered from new condition.
- “Resale Equipment”, defined as equipment purchased from another manufacturer or supplier, then resold by BE, shall only carry such manufacturer’s or supplier’s standard warranty in effect as of the original shipment date.. All warranty claims against any and all ‘resale equipment’ sold by BE must be filed directly with the original equipment manufacturer. BE is unable to process or resolve equipment defects or performance concerns on products or services not manufactured by BE.
This warranty shall not extend to claims resulting from any acts of God, terrorism, war, defects or failures caused by Purchaser or user abuse or misuse, operator error, or unauthorized attempts to repair or alter the equipment in any way.
Under no circumstances shall BE be responsible for indirect, incidental or consequential damages, including, but not limited to transportation costs, non-authorized repair or service costs, downtime costs, costs for substituting equipment or loss of anticipated profits or revenue, incurred by Purchaser, whether based in contract, tort or for negligence or breach of statutory duty or otherwise.
The terms of the foregoing warranty shall be null and void if the equipment has been altered or repaired without specific written authorization from BE, or if not installed according to BE’s instruction manuals, including, but not limited to, the absence of proper grounding, surge (TVSS) protection on the AC circuit panel or proper lightning protection/grounding on all output circuits, or if equipment is operated under environmental conditions or circumstances other than those specifically described in BE’s product literature or instruction manual which accompany the equipment. The warranty shall be voided if the product or subassembly is equipped with a tamper seal and that tamper seal is broken. BE shall not be liable for any expense of any nature whatsoever incurred by the original user without prior written consent of BE. The warranty provided herein shall terminate at the end of the period set forth above. This warranty extends only to the original Purchaser and is not transferable. There are no third-party beneficiaries of any of the provisions of this warranty. If the equipment is described as “used” equipment, it is sold as-is and where is and no warranty applies unless authorized in writing.
EXCEPT AS SET FORTH HEREIN, AS TO TITLE AND AS SPECIFICALLY REQUIRED BY LAW, THERE ARE NO OTHER WARRANTIES, OR ANY AFFIRMATIONS OF FACT OR PROMISES BY BE, WITH REFERENCE TO THE EQUIPMENT, OR TO MERCHANTABILITY, FITNESS FOR A PARTICULAR APPLICATION, SIGNAL COVERAGE, INFRINGEMENT, OR OTHERWISE, WHICH EXTEND BEYOND THE DESCRIPTION OF THE EQUIPMENT ON THE FACE HEREOF.
All Customers covered by this Warranty Policy may contact BE free of charge for Technical Support.
Technical Support is available via phone, email, or web portal Monday to Friday from 8 a.m to 5 p.m. Central Time Zone excluding holidays.
After-Hours Emergency Technical Support is available via phone only, 7 days a week/ 365 days a year.
- Phone: 217-224-9600
- Email: email@example.com
- Web: support.bdcast.com
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